FAQ

Click here to request a quote and please provide us with as many details as possible. One of our furniture specialists will either contact you or email/fax you a quote per your specific request within 24 hours. Responses are made in the order of their request. If necessary, call us at 1-800-FURNITURE, however, requesting a quote via our online form ensures the most prompt and efficient response.

3-8 weeks depending on the products, options, and finish treatments you select. The average lead-time is 5-6 weeks from date of order to delivery at your site. Your quote will list the lead-time for your specific products.

As a rule, we only sell wholesale to businesses. However, if you find a product that you must have, you may request a quote via our online form by clicking here.  We will contact you if we can accommodate your request. Please be sure to indicate the quantity that you need.

Yes, our limited warranties range from 1-12 years depending on the product. You can request additional warranty information from our furniture specialists by contacting us.

Yes, it is standard for all of our products to meet CAL-TB 117 fire bulletin. We are also certified to meet CAL-TB 133 upon request.

All boxes and pieces must be counted upon delivery. In the unlikely event that there is a shortage or if there are any visible signs of damage, it is very important that it is clearly noted on the delivery receipt and reported promptly to American Chair & Seating customer support, customerservice@chair.com. Products must be inspected for concealed or unseen damage within 5 days from delivery and immediately reported to American Chair & Seating.

Once you decide on your order, our quote will provide the actual shipping & handling costs. We will use our factory closest to your destination that is best suited to producing the product you selected. Shipping charges are F.O.B. our factory.

Yes. Please keep in mind that because our furniture can be made with numerous finishes and fabrics, not all combinations will be readily available.

We do work all across the country. Let us know where you are located and if we’ve done an installation in the area, we’ll let you know.

Yes, please contact us to arrange shipping details.